A Sixty–Minute Ticket Response Time Guarantee
We offer a sixty–minute response guarantee for any support ticket or email that you send to our help desk support team. We’ll swiftly respond to all the typical inquiries and forward right away the issue to our administrators in case any further assistance is needed. If you make use of our Managed Servers package, we’ll complete any of the included server administration tasks at a time that has been agreed upon preliminary.
A Premium Tech Support Service
Our customer support team will be at your disposal 24/7/365 if you require help while working with the Web Site Control Panel or with any of the apps that we install on your behalf on the dedicated hosting server. Furthermore if you require assistance handling the regular admin tasks on your dedicated web hosting server, you can have a glance at the Managed Servers package, which includes backup disk space, weekly OS updates, troubleshooting and software installation services, server monitoring and rebooting services, etc.
A User–Friendly Help Section
Our Web Site Control Panel was preinstalled for every dedicated server. Among its characteristics is a very convenient integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. The majority of educational articles have video versions that show all the operations that you can carry out in a highly illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each Web Site Control Panel section.