1 hour ticket response
Prompt support is our main task and that’s why we’ve got a team of practiced support engineers who are ready to offer a rapid response to any question that you could have. Simply open your tech support ticket from the Web Site Control Panel and we’ll respond back to you within one hour in the worst case scenario. As a matter of fact, we strive hard and aim for a 20–minute helpdesk ticket response time.
A Premium–Quality Support Service
Each member of our customer support team has many years of experience in the web hosting niche and the majority of them have been with us for at least 5 years. They all are prepared to answer all your requests in the most competent manner possible.
An Easy–to–Browse Help Section
Integrated into the Web Site Control Panel is an intuitive Help Center, which offers a variety of information sources. You can search through a routinely updated knowledge base featuring web hosting account administration articles and website management articles, check out our step–by–step video tutorials or check out the F.A.Q. database.