There are a number of ways to get in touch with the hosting company whose services you are using, but the one that you will always find regardless of which company you opt for is a support ticket system. It is the least complicated correspondence medium for several reasons. In the event that no help desk staff representative is available at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will invariably hit home. Besides, you can copy and paste large pieces of information without worrying about printing mistakes, and if a particular problem needs more time to be resolved or a number of responses have to be exchanged, all the info will be in one and the same location, so either party can always see the comments left by the other one. The downside of using tickets to contact your hosting company is that they’re typically separate from the web hosting platform, which suggests that if you need to provide information or to follow instructions, you will have to use at least 2 separate interfaces and this number can rise if you would like to manage a number of domains. Additionally, lots of hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting around for a response.