There are a number of ways to get in touch with the hosting company whose services you are using, but the one that you will always find regardless of which company you opt for is a support ticket system. It is the least complicated correspondence medium for several reasons. In the event that no help desk staff representative is available at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will invariably hit home. Besides, you can copy and paste large pieces of information without worrying about printing mistakes, and if a particular problem needs more time to be resolved or a number of responses have to be exchanged, all the info will be in one and the same location, so either party can always see the comments left by the other one. The downside of using tickets to contact your hosting company is that they’re typically separate from the web hosting platform, which suggests that if you need to provide information or to follow instructions, you will have to use at least 2 separate interfaces and this number can rise if you would like to manage a number of domains. Additionally, lots of hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting around for a response.
Integrated Ticketing System in Web Hosting
In stark contrast to what you may find with plenty of other web hosting companies, the ticketing system that we use with our web hosting is an essential part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t need to memorize different sign-on credentials, since you’ll be able to manage your tickets and the web hosting account itself from one single location. So, in case you’ve got a question or experience a difficulty, you can contact our support staff members immediately. Our system features an intelligent search option. This implies that even if you have submitted numerous tickets over the years, you will be able to track down the one that you need without any difficulty. Furthermore, you can check knowledge base suggestions for solving commonly encountered predicaments.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we’re using is built into the Hepsia Control Panel, which we have created for our semi-dedicated servers, which means that you will not need some other platform to contact our client service team – you can do that on the spot the moment you bump into a difficulty. Submitting a new ticket takes a few mouse clicks and tracking down an older one is equally simple. With our smart search filter, you can quickly find any ticket that you have opened in the past. You can send a ticket at any given point in time since our customer support team representatives are at your service 24x7 and answer in no more than 1 hour, even though it seldom takes that much to obtain a reply. With the Hepsia Control Panel, you’ll have everything in a single location and you can just forget about needing to log in and out of 2 or more platforms to resolve a simple problem.