When your website hosting provider offers live chat support, you are able to speak with a representative live and learn useful info or get an issue resolved in a very timely manner. The key advantage of using chat compared to calling to consult with a live person is that you need only a computer with world wide web access, therefore you will not pay any charges in case you're in a different country or state. Furthermore, it is easier to copy and paste details for example domains, usernames or error messages i.e. details that are sometimes hard to provide to the other side on the telephone. The real-time chat is also a considerably faster option to contact the web hosting service provider's support team compared to using a ticketing system. Last, but not least, when some situation needs a bit more time to be dealt with, you are able to do something else entirely while you wait for guidance on the live chat, so you won't lose time - something that's not possible when you're on the telephone.