If you’ve got a site, a problem might always appear and it doesn’t necessarily need to be connected to the web hosting service itself. For example, something can go wrong when you update a script or some important content might be edited or deleted accidentally. Irrespective of what the essence of the problem may be, you will need to contact the respective technical support team and request them to recover a backup or to assist you in solving the problem that you’re struggling with. How fast they’ll do this will determine how much time your websites will be offline. For specific sites like social networking sites or online stores, a regular downtime interval too often equals losing users and cash. That’s why, it is exceptionally important that you use the services of a company that provides not only a good technical support service, but also a well-timed one.
One-Hour Response Guarantee in Web Hosting
With a web hosting from us, you can just forget about waiting around for hours and hours, or even all day, to get a reply to an email or a ticket. Irrespective of when you get in touch with us, we’ll get back to you within less than an hour with any technical or sales enquiries that you may have. In reality, our actual reaction time rarely exceeds 20 to 30 minutes. As we are at your service 7 days a week, you’ll always obtain assistance in a well-timed manner and we know precisely how essential this is in the Internet world. As soon as you contact us, we’ll respond to your questions. If you run into any technical obstacle, we’ll resolve it on your behalf, or we will give you all the necessary information in case there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
As we recognize precisely how important it is to obtain prompt help, we guarantee that you’ll never need to wait for more than an hour to receive an answer to any trouble ticket that you send from your semi-dedicated server Control Panel. As a matter of fact, you’ll seldom need to wait around for more than 20 to 30 minutes and this is valid for any enquiry no matter what its nature is – technical, general or billing. On top of that, our client and tech support team is available to you 365 days a year, which suggests that even if you submit a ticket during official holidays, you will invariably get an instant reply, which will contain the answer to a question, the solution to a complication or the info required to solve an issue yourself – if there’s something that you have to do on your end. If you use our services, you’ll never have to waste a day waiting for an answer like you would with plenty of other providers.