Though this is not the keyfactor in order to distinguish a reliable web hosting company from a bad one and a reseller from a real provider, having the option to call and talk to a live person is a sign that you aren't working with a one-person firm and that you will be able to get in touch with somebody every time you need help. The telephone support for website hosting services may vary from standard to dedicated, therefore the problems which can be resolved through a phone call vary depending on the provider. Generally, these matters are simpler and feature billing or 1st level technical issues since more complex tasks often require a support ticket where both you and the sysadmins can follow what's going on with a given situation. Still, having the option to phone call your supplier can save you lots of time and efforts for the multitude of small issues that may eventually appear at the time you manage your website hosting account.
Phone Support in Web Hosting
Because we have live phone support 14 hrs a day, you have the option to call us and consult with one of our customer support representatives to learn more about any of the web hosting that we supply and make sure that our servers meet the system requirements for your sites before you purchase anything. For your convenience, we now have phone numbers on three different continents so that you can call the one closer to you - in the U.S.A., Great Britain or Australia. In case you are already a customer, you can phone us about general and billing matters, and even about some technical ones. In case the situation is strictly technical or it can take more time to handle, you will have to go through our ticketing system, that will enable both you and our technical support team to keep track of the details given by both sides.
Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hours daily as a part of the support services for every single semi-dedicated server package that we offer. Due to the fact that some issues are more complex and time-consuming, you'll have to open a support ticket if you come across such an issue, but for all of the billing, general or minor tech issues you can always give us a call and we will assist you quickly to save you the time you'll need to spend on creating a ticket. Even if you do not have an account yet, you'll be able to find out if you can host your sites on our innovative cloud platform or you are able to get any other general information about our semi-dedicated services. We have local numbers in the U.S.A., Great Britain and Australia plus an international number, which means that you'll be able to call the one that is nearer to your region.