Being able to communicate with your web hosting company any time you have any kind of questions or experience any troubles is very important and how quickly they will answer back and react is usually essential, particularly if your web site is business-oriented, as longer downtime often means losing potential clients. The support solutions are, in addition a way to distinguish actual suppliers from resellers. The second usually answer just to e-mail messages or support tickets and you may have to wait for a day or maybe more to get a response. If your problem calls for a few responses, you may end up losing several days to have a problem resolved. When you use the services of an authentic and trustworthy website hosting provider, you will be in a position to connect with the support anytime and receive a quick reply whatever the issue or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Web Hosting
We offer 24/7 customer, billing and tech support for all of our web hosting. Even if you aren't our customer yet and you have questions, we can help you without delay and provide you with the necessary info, so as to give you a choice to make the best decision when you purchase your new hosting account. We're available any time, including holidays and weekends, and we supply several means of communication to contact us - phone, live chat, emails and support tickets. To make things easier for you, we now have several telephone numbers globally, thus you are able to call the one which is closer to you. The max response time for your email messages and the tickets is 1 hour. The typical response time is no more than 15-20 min, so you can forget all about waiting for several days to receive support for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers that we provide come with 24/7 customer and technical support, so whatever the issue you experience, you are able to get in touch with us and we'll assist you straight away. Our guaranteed answer time for any e-mail message or trouble ticket that you open from your Hepsia website hosting Control Panel is only one hour; the actual response time hardly ever is more than 20 minutes. We also offer telephone support with several local numbers globally and a live chat, so you're able to get in touch with us and get more information about our services even if you do not have an account yet. We can assist you with nearly any question or a difficulty you have - payment methods, plan specs, email setup, website hosting account settings, etcetera. If you employ our services, you will never experience an issue where you should wait for a couple of days to get an issue resolved like you'll have to do with various other suppliers.
24/7 Customer Support in VPS Servers
Every VPS server package that we provide comes with 24/7 customer and technical support, which means that if you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you will be able to contact us at any moment, even holidays and weekends. For your benefit, we supply different methods of communication - telephone support with a couple of local numbers worldwide, live chat, emails as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical issues because it is much easier to monitor what is going on. The maximum guaranteed response time for all of the email messages and tickets is 60 minutes, but it hardly ever takes that long to receive assistance. If you add the Managed Services upgrade that we provide, our admins will also help you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive prompt support in general, let alone when you manage a whole server, that's why every single dedicated server that we provide features 24/7 support with one-hour reply time warranty whatever the situation. The service is absolutely free for any kind of problems with the server or the software that was installed from our administrators during the setup, therefore you'll be able to get in touch with us as many times as you need, even during holidays. You could either open a trouble ticket from the billing section or you can send an e-mail message, and the actual response time for both rarely surpasses 30 mins as we have admins available 24x7. In case you need general information about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers we have on three different continents or you could employ our live chat service and talk to a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you are able to include to your server plan through the billing Control Panel.