A 99.9% Server Uptime
We have set up our web hosting platform using stable hardware and heavily tweaked software. Our system administrators have installed a modified version of Security–Enhanced Linux on all our web hosting servers in order to guarantee optimal security and dependability. We’ve installed a number of DDoS prevention units combined with highly effective firewall programs to make sure our network is impregnable and secure.
All our web hosting plans include a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Apart from our cloud hosting system, we’ve also built our very own internal network in each one of our datacenters. Everything is based on first–class hardware components made by Juniper. And on every single router, we have placed a firewall with an elaborate set of rules to help filter out all suspicious requests.
Because of this, in each of our datacenters – in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe as well as in our data center in AU, you can enjoy a 99.9% network uptime guarantee. And this guarantee is available with all hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not satisfied with our hosting services, or if you think that they are inadequate, or if you decide that you must have a VPS servers instead of a cloud hosting plan – we will give you your money back, no questions asked.
All domain name registrations are non–refundable, but you will retain complete control over your domain names even when you terminate your hosting account with us.
24/7 Technical Support
If you’ve ever had to wait for hours for a response, you know how irritating this can be, even more so when your website is on the line. That’s the reason why our company offers a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our customer service technicians will be right here and they will get back to you in less than 60 minutes. And the best thing is that their average support ticket response time is well under 20 minutes!